Shipping policy

1. Global Free Shipping Assurance
At CamisaVenta, we are committed to making international shopping seamless and affordable. Every order—regardless of size, value, or destination—qualifies for free worldwide shipping with no minimum purchase requirements. Our policy ensures:

  • Universal coverage: Available in all 180+ countries we serve.

  • No exclusions: Applies to sale items, seasonal collections, and accessories.

  • Premium handling: Orders are professionally packaged in reinforced, weather-resistant materials to prevent transit damage.

  • Swift processing: 98% of orders leave our warehouse within 24 hours of purchase (excluding weekends/holidays).

2. Delivery Timelines & Service Excellence
We collaborate with trusted global carriers to deliver your orders securely and efficiently:

Region Estimated Delivery Carrier Service Features
France & EU 7–10 business days DHL Express Priority air freight, real-time GPS tracking
North America 10–15 business days FedEx International Customs pre-clearance, $300 included insurance
Asia-Pacific 10–15 business days DHL eCommerce Localized tracking portals, SMS updates
Rest of World 15–21 business days Local Postal Partners Economical service with basic tracking

Advanced Tracking & Communication:

  • Instant notifications: Automated dispatch confirmation email/SMS with clickable tracking link.

  • Proactive updates: Receive alerts for customs clearance, out-for-delivery status, and exceptions.

  • Carrier integration: Monitor your package directly via DHL/FedEx apps using our provided tracking ID.

Tax & Duty Guarantee:
Our "All-Inclusive Pricing" eliminates border surprises:

  • 100% prepaid import duties, VAT, and handling fees.

  • Compliance with international trade regulations.

  • Detailed tax breakdown available in order confirmations.

3. Comprehensive Package Protection
Your satisfaction is our priority. We implement:

  • $500 default insurance on every shipment.

  • Multi-layer packaging: Bubble wrap + corrugated boxes + waterproof sealing.

  • Issue resolution framework:

Damaged Items:
① Submit high-resolution photos of both packaging and product damage within 14 days of delivery.
② Include timestamps and visible shipping labels.
③ Receive a replacement/refund within 48 hours of claim approval.

Lost Parcels:
① Contact us after 3 business days past the estimated delivery date.
② Provide a carrier-issued investigation report if available.
③ Choose between expedited reshipment (priority processing) or full refund.

Escalation Protocol:

  • Initial response within 12 business hours.

  • Case resolution typically within 3-5 business days.

  • Dedicated escalation team for complex international cases.

4. Address Accuracy & Responsibility
To ensure smooth deliveries:

  • Triple-check system: Automated address validation during checkout + manual review + pre-shipment confirmation email.

  • Edit window: Modify shipping details within 2 hours of order placement via your account portal.

  • Non-negotiable policy: We cannot redirect packages or assume liability for:
    ➔ Incorrect/missing apartment numbers
    ➔ Outdated postal codes
    ➔ Recipient name discrepancies

Pro Tip: Use our address verification tool during checkout to auto-correct formatting issues.

5. Multichannel Support
Our logistics experts are here to help:
📧 Email: info@camisaventa.com (24/7 with <6-hour response time)
📞 Phone: +33 702518664 (Mon-Fri 8:00 AM – 7:00 PM; Sat 9:00 AM – 3:00 PM)